Problems accepting challenges https://bestrun.runboard.com/t14 Runboard| Problems accepting challenges en-us Thu, 28 Mar 2024 13:00:58 +0000 Thu, 28 Mar 2024 13:00:58 +0000 https://www.runboard.com/ rssfeeds_managingeditor@runboard.com (Runboard.com RSS feeds managing editor) rssfeeds_webmaster@runboard.com (Runboard.com RSS feeds webmaster) akBBS 60 Re: Problems accepting challengeshttps://bestrun.runboard.com/p379,from=rss#post379https://bestrun.runboard.com/p379,from=rss#post379This discussion is being continued on our new server: http://runpl.us nondisclosed_email@example.com (iRun)Fri, 04 Aug 2006 17:39:33 +0000 Re: Problems accepting challengeshttps://bestrun.runboard.com/p179,from=rss#post179https://bestrun.runboard.com/p179,from=rss#post179That's interesting, when I talked to them they seemed awfully interested in the domain's of the email addresses I knew were having issues. I think the the nikeplus.com advice is simply them trying to maintain a controlled environment. If they can very their own stuff works first, then they can look for sources of the issue. Looks like if your email address is: name@isp.com But when you registered your Nikeplus ID you entered: Name@isp.com then all invites would need to be sent to "Name@isp.com" and not "name@isp.com" Let's hope it works! nondisclosed_email@example.com (Delhux)Tue, 25 Jul 2006 21:31:20 +0000 Re: Problems accepting challengeshttps://bestrun.runboard.com/p178,from=rss#post178https://bestrun.runboard.com/p178,from=rss#post178Ok here is a response email from Nike with a possible solution..and an advertisment in the email.....marketing hehe.... Response (Matthew) - 07/25/2006 12:38 PM Hello William, Thank you for contacting Nike regarding our Nikeplus.com website. The Nikeplus.com challenges will need to be sent to you using the exact case-sensitive format for your Nike.com login. If your friends are not using nikeplus@nike.com and send this to NikePlus@nike.com, you will not be recognized by our website and be asked to get started. We are working on alternate solutions to this but there is no update at this time. Please check with the original sender and let them know the format for your e-mail address. Once they update this information, you should not have any problems receiving this challenge. Thank you again for contacting Nike+. Sincerely, Matthew Nike+ PS: Have you checked out NIKE iD yet? You can make your own custom Nike gear and buy it online at www.nikeid.com.  ok well let me check my EXACT case sensitve ID.....nondisclosed_email@example.com (Will Run)Tue, 25 Jul 2006 19:09:17 +0000 Re: Problems accepting challengeshttps://bestrun.runboard.com/p175,from=rss#post175https://bestrun.runboard.com/p175,from=rss#post175I am also having a problem with my run data not updating. I am doing "The fastest 5k" and I completed a run this morning and it is not reflected in the challenge. Bummer! I hope it gets resolved soon. Paulnondisclosed_email@example.com (paulboth)Tue, 25 Jul 2006 14:33:02 +0000 Re: Problems accepting challengeshttps://bestrun.runboard.com/p170,from=rss#post170https://bestrun.runboard.com/p170,from=rss#post170I just got off the phone with Nike+ support. I called them regarding 2 issues: 1) email invites inconsistently working 2) Run data not updating in challenges (I went running late in the day on the 22nd, but my run data didn't update in our challenges that began on the 22nd) In regard to the email issue, I told them that the invites that say "View Invite" seem to work, while the invites that say "Get Started" seem not to work. I told them that some of the time simply re-sending the email will work, other times it generates the same "Get Started" email that does not work. As for the challenges issue, the guy I spoke with said his manager was having the same issue and they were escalating it up the line to check out. They were very helpful on the phone. Even though they admitted they didn't currently have a solution, they assured me they were working on my issues. They really took a lot of time to record the details of my problems, which I really appreciated. The phone agent said they may be looking at adding the ability for users to edit their own runs within the next couple of weeks--as a result of consumer feedback. I like the idea, and don't like it at the same time. It'd be nice to be able to fix my own issues, but I would think some people would abuse the system to inflate their own run times. Maybe emailing Nike+ with that concern would be a good idea before they roll that ability into th esystem.nondisclosed_email@example.com (Delhux)Tue, 25 Jul 2006 13:12:11 +0000 Re: Problems accepting challengeshttps://bestrun.runboard.com/p166,from=rss#post166https://bestrun.runboard.com/p166,from=rss#post166Yeah same deal, i get the challenge but can't accept it. I'm thinking there is a major bug in the system that many people are getting, hopefully nike will get on top of it soon.nondisclosed_email@example.com (Will Run)Mon, 24 Jul 2006 19:37:49 +0000 Re: Problems accepting challengeshttps://bestrun.runboard.com/p159,from=rss#post159https://bestrun.runboard.com/p159,from=rss#post159I guess only time will tell... In the meantime, please also use this thread to let me know if you have not received any challenge invites you are expecting or are not in a challenge you requested to be in.nondisclosed_email@example.com (Delhux)Sun, 23 Jul 2006 23:53:57 +0000 Re: Problems accepting challengeshttps://bestrun.runboard.com/p145,from=rss#post145https://bestrun.runboard.com/p145,from=rss#post145yep same thing, I sent Nike an email about the problem... i told them I placed a bomb somewhere in their building.. if the problem wasn't resolved within 96 hours...BOOM... maybe not the best approach. we'll see.nondisclosed_email@example.com (Will Run)Sat, 22 Jul 2006 21:19:53 +0000 Re: Problems accepting challengeshttps://bestrun.runboard.com/p144,from=rss#post144https://bestrun.runboard.com/p144,from=rss#post144Ok, I tried sending them again. Check your mail.nondisclosed_email@example.com (Delhux)Sat, 22 Jul 2006 20:46:00 +0000 Re: Problems accepting challengeshttps://bestrun.runboard.com/p141,from=rss#post141https://bestrun.runboard.com/p141,from=rss#post141Ive gotten 2 invites but neither of them work... they say Get started....click link... goes to nikeplus.com... no challenge...nondisclosed_email@example.com (Will Run)Sat, 22 Jul 2006 20:01:57 +0000 Re: Problems accepting challengeshttps://bestrun.runboard.com/p123,from=rss#post123https://bestrun.runboard.com/p123,from=rss#post123OK, maybe this is just a coincidence. I have received 9 challenges and only about half work. It looks like the invites that have a "View Challenge" button work. The invites that have a "Get Started" button do not work. I have asked the sender to make sure to use all lower case and that does not seem to matter. Hopefully it is just a bug and they fix it soon. nondisclosed_email@example.com (Manimal3)Thu, 20 Jul 2006 21:50:59 +0000 Problems accepting challengeshttps://bestrun.runboard.com/p122,from=rss#post122https://bestrun.runboard.com/p122,from=rss#post122If you have difficulty accepting Nike+ challenges, I'd like to hear about it. I'd like to try to track down any commonalities. I don't believe there is anything we can do to make it more stable, but it might be nice to find some sort of pattern to go by. -Huxnondisclosed_email@example.com (iRun)Thu, 20 Jul 2006 18:34:10 +0000