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Problems accepting challenges


If you have difficulty accepting Nike+ challenges, I'd like to hear about it. I'd like to try to track down any commonalities. I don't believe there is anything we can do to make it more stable, but it might be nice to find some sort of pattern to go by.

-Hux
7/20/2006, 6:34 pm Link to this post Send Email to iRun   Send PM to iRun
 
Manimal3 Profile
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Re: Problems accepting challenges


OK, maybe this is just a coincidence. I have received 9 challenges and only about half work. It looks like the invites that have a "View Challenge" button work. The invites that have a "Get Started" button do not work. I have asked the sender to make sure to use all lower case and that does not seem to matter. Hopefully it is just a bug and they fix it soon.

Last edited by Manimal3, 7/20/2006, 10:41 pm
7/20/2006, 9:50 pm Link to this post Send Email to Manimal3   Send PM to Manimal3
 
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Re: Problems accepting challenges


Ive gotten 2 invites but neither of them work... they say Get [sign in to see URL] link... goes to [sign in to see URL]... no challenge...

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Challenge me!! willr06{at}hotmail.com (all lowercase)
7/22/2006, 8:01 pm Link to this post Send Email to Will Run   Send PM to Will Run
 
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Re: Problems accepting challenges


Ok, I tried sending them again. Check your mail.
7/22/2006, 8:46 pm Link to this post Send Email to Delhux   Send PM to Delhux
 
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Re: Problems accepting challenges


yep same thing, I sent Nike an email about the problem... i told them I placed a bomb somewhere in their building.. if the problem wasn't resolved within 96 [sign in to see URL]... maybe not the best approach. we'll see.

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Challenge me!! willr06{at}hotmail.com (all lowercase)
7/22/2006, 9:19 pm Link to this post Send Email to Will Run   Send PM to Will Run
 
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Re: Problems accepting challenges


I guess only time will tell...


In the meantime, please also use this thread to let me know if you have not received any challenge invites you are expecting or are not in a challenge you requested to be in.
7/23/2006, 11:53 pm Link to this post Send Email to Delhux   Send PM to Delhux
 
Will Run Profile
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Re: Problems accepting challenges


Yeah same deal, i get the challenge but can't accept it. I'm thinking there is a major bug in the system that many people are getting, hopefully nike will get on top of it soon.

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Challenge me!! willr06{at}hotmail.com (all lowercase)
7/24/2006, 7:37 pm Link to this post Send Email to Will Run   Send PM to Will Run
 
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Re: Problems accepting challenges


I just got off the phone with Nike+ support. I called them regarding 2 issues:

1) email invites inconsistently working
2) Run data not updating in challenges (I went running late in the day on the 22nd, but my run data didn't update in our challenges that began on the 22nd)

In regard to the email issue, I told them that the invites that say "View Invite" seem to work, while the invites that say "Get Started" seem not to work. I told them that some of the time simply re-sending the email will work, other times it generates the same "Get Started" email that does not work.

As for the challenges issue, the guy I spoke with said his manager was having the same issue and they were escalating it up the line to check out.

They were very helpful on the phone. Even though they admitted they didn't currently have a solution, they assured me they were working on my issues. They really took a lot of time to record the details of my problems, which I really appreciated.

The phone agent said they may be looking at adding the ability for users to edit their own runs within the next couple of weeks--as a result of consumer feedback. I like the idea, and don't like it at the same time. It'd be nice to be able to fix my own issues, but I would think some people would abuse the system to inflate their own run times. Maybe emailing Nike+ with that concern would be a good idea before they roll that ability into th esystem.
7/25/2006, 1:12 pm Link to this post Send Email to Delhux   Send PM to Delhux
 
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Re: Problems accepting challenges


I am also having a problem with my run data not updating. I am doing "The fastest 5k" and I completed a run this morning and it is not reflected in the challenge. Bummer! I hope it gets resolved soon.

Paul
7/25/2006, 2:33 pm Link to this post Send Email to paulboth   Send PM to paulboth Blog
 
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Re: Problems accepting challenges


Ok here is a response email from Nike with a possible [sign in to see URL] an advertisment in the [sign in to see URL] hehe....

Response (Matthew) - 07/25/2006 12:38 PM
Hello William,

Thank you for contacting Nike regarding our [sign in to see URL] website.

The [sign in to see URL] challenges will need to be sent to you using the exact
case-sensitive format for your [sign in to see URL] login. If your friends are not using
nikeplus@[sign in to see URL] and send this to NikePlus@[sign in to see URL], you will not be recognized
by our website and be asked to get started. We are working on alternate
solutions to this but there is no update at this time.

Please check with the original sender and let them know the format for your
e-mail address. Once they update this information, you should not have any
problems receiving this challenge.

Thank you again for contacting Nike+.

Sincerely,

Matthew
Nike+

PS: Have you checked out NIKE iD yet? You can make your own custom Nike gear and
buy it online at [sign in to see URL].

 ok well let me check my EXACT case sensitve ID.....

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Challenge me!! willr06{at}hotmail.com (all lowercase)
7/25/2006, 7:09 pm Link to this post Send Email to Will Run   Send PM to Will Run
 
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